Billing and Insurance
Our patients’ billing statements are generated and mailed by our business staff under the direction of our office manager. We do not use any third party billing services to assist us. Billing statements are prepared and mailed on a monthly schedule. Insurance carriers receive statements from our office electronically on the same day a patient is seen. Payments and credits are made to the patient’s account as soon as the explanation of benefits (EOB) is received from their insurance carrier. Our staff has become quite accurate in this process but we are all human and ask for your patience in the event of an unforeseen error.
Other than patients paying for cosmetic procedures, most of our patients’ care is paid for by third-party insurance carriers. We can only file insurance claims for patients covered under insurance plans with whom we are contracted. Patients we treat who are not covered under one of these plans are expected to pay for their services at the time of the visit and will be given a statement that will allow them to file for insurance reimbursement themselves. Copays that may be required at each visit will need to be paid the day the patient is seen. Information about deductibles and coverage by secondary insurance carriers should be provided for inclusion in the patients’ record.